Jackie Mayo

Position: President & Chief Executive Officer

Job responsibilities: Reports to the Board of Directors, and is responsible for the organization’s consistent achievement of its mission and financial objectives. Work with the board to set the mission and vision of the organization.

Most memorable experience at HomeSource east tennessee: Several years ago a video was produced of new homeowners who had come through our program. Gene Patterson did an excellent job in interviewing each of them. He asked them how HomeSource east tennessee had changed their life. Each of them had a poignant moment saying things like “they achieved their dream with HomeSource east tennessee’s help,” or “HomeSource east tennessee went to bat for them and did everything possible to help them.” One gentleman said his whole life had changed. The emotion was on their faces and sometimes accompanied by tears which left a deep impression on me that what we do has such a profound impact on an individual or a family.

Why I do what I do: It is a fascinating and joyous journey to walk alongside an individual or family and help them achieve or sustain their dream of quality housing.

Why I recommend HomeSource east tennessee to friends and family: We have the most dedicated staff anywhere that cares about the people we serve. Our staff will go the extra mile to help those who enter our doors to assist them with their housing need.

Favorite quote: The beginning lyrics from The Man from La Macha speak to me on so many levels about what we do at HomeSource east tennessee.

“To dream the impossible dream
To fight the unbeatable foe
To bear the unbearable sorrow
To run where the brave dare not go.”


Ken Block

Position: Vice-President Real Estate Development & Facilities Management

Job responsibilities: Effectively manage HomeSource east tennessee’s physical affordable housing assets and develop additional housing opportunities; including, rental and affordable housing for sale.

Most memorable experience at HomeSource east tennessee: Too numerous to list.

Why I do what I do: Professional work ethic.

Why I recommend HomeSource east tennessee to friends and family: Professional staff.

Favorite quote: Adapt, Improvise and Overcome.


DSC_0050 (1)Tammy Rule

Position: Vice President & Chief Financial Officer

Job responsibilities: To oversee the day to day activities of the financial team and ensure the company’s financial functions are organized and efficient. To maintain appropriate financial controls and produce accurate financial reports as well as budgeting and forecasting.

What keeps me motivated: Learning new things, meeting new people, and experiencing new places, drives me to help myself and others reach important goals – individual growth, community improvement, and better stewardship of our earth and resources.

Why I do what I do:  I enjoy being part of a team with a mission to make a difference.

Favorite quote: “A Goal is a Dream with a Deadline” – Napoleon Hill


LaShawn Hall

Position: Director of Property Management

Job responsibilities: Manage 3 senior apartment complexes and 39 multi-family houses in Knoxville, Blount County, Maryville and LaFollette, TN. Move-In’s, Move-Out’s, recertifications, inspections and reporting to THDA, KCDC and other funding sources for HomeSource east tennessee.

Most memorable experience at HomeSource east tennessee: Every move-in is memorable for me. From the college students moving into their first home to the seniors moving into their apartment after living with family. Seeing each one gain a sense of accomplishment makes it so memorable.

Why I do what I do: Seeing the smiling faces of each person I move in adds a special place in my heart. Them having a place to call HOME!!! What keeps me motivated is togetherness and respect we have for each other here at HomeSource east tennessee.

Why I recommend HomeSource east tennessee to friends and family: I know that they would receive quality, up-to-date information.

Favorite quote: “A Loving Heart is the Truest Wisdom.” -Charles Dickens

Taylor HaysTaylorHays

Position: HomeOwnership Center Manager

Job responsibilities: Managing counseling staff; Leading individual and group education seminars; Assisting first-time homebuyers and existing homeowners; Counseling individuals; Reporting data to HUD, NeighborWorks, and THDA.

Why I do what I do: I have a lifelong love of teaching and mentoring which makes  my position with HomeSource east tennessee ideal for me. I have the opportunity to learn something new and amazing about every person I come in contact with. As my Dad always says, “Everyone has a story.”

Memorable moment: Seeing that first “Ah Ha!” moment when all of the pieces fall into place for one of our students.  It is amazing to be able to educate and inspire someone to better themselves and their situation.

Why would I recommend HomeSource east tennessee to friends or family: The work that we do has an impact, not only on the individual or family we help, but on the community as a whole.

Favorite Quote: “Strive not to be a success, but rather to be of value.” – Albert Einstein


Teressa Rader-Williams

Position: Housing Coordinator & Administrative Assistant

Job responsibilities: Greet homeowners when they come into the office and at our orientations, analyze their situation, and counsel foreclosure prevention.

Most memorable experience at HomeSource east tennessee: Seeing homeowner’s express gratitude and joy when they are able to keep their homes.

Why I do what I do: I’m passionate about what I do as a foreclosure counselor. It’s a rewarding job and it makes you feel good about coming to work every day to help homeowners keep their homes.

What keeps me motivated: I’m motivated after listening to their stories and believe me each story is different. When they hear about our program or apply for our help they are down and depressed but when they’re approved for our assistance it’s a joyous day!!

Why I recommend HomeSource east tennessee to friends and family: I have recommended the foreclosure prevention program to friends and family and it been a blessing to their family to keep their homes.

Favorite quote: “It is during our darkest moments that we must focus to see the light.” -Aristotle Onassis


Frank Rosken

Position: Maintenance Supervisor

Job responsibilities: All phases of maintenance on our portfolio

Most memorable experience at HomeSource east tennessee: Doing the roof that took 2 years to complete.

Why I do what I do: I like to expand my knowledge in building science.

Why I recommend HomeSource east tennessee to friends and family: HomeSource east tennessee has a great caring staff and wonderful people to work with.

Favorite quote: It’s 5 o’clock somewhere.

Chris OsbornChrisOsborn_2

Position: Chief Operating Officer & Asset Manager

Job responsibilities: Resource Development, Grant Management and Compliance, Development of New Initiatives/Programs.

Most memorable experience: Talking with the residents at our senior apartments about the fascinating things they have done with their lives.

Why I do what I do: I believe that everyone should have stable, affordable housing.

What keeps me motivated: Knowing that I can help other families have what my family has.

Why I recommend HomeSource east tennessee to my family and friends: We provide a great service, whether it is for a new homebuyer, a household interested in renting, or just someone that needs direction, we are experts in what we do- help people with homes.

Favorite quote: “Obstacles are those frightful things you see when you take your eyes off the goal.” –Henry Ford

KimOwens2Kim Owens

Position: Bookkeeper





Job responsibilities:Accounts payable, Accounts receivable and any other accounting jobs as assigned.

Most memorable experience: Williams Creek Golf Tournament in 2010.

Why I do what I do: It’s what I’ve done my entire adult life and I like it

Why I recommend HomeSource east tennessee to my family and friends: HomeSource east tennessee cares about the community.

Favorite quote: “It is wise to keep in mind that neither success nor failure is ever final.” -Roger Babson

Michelle Howerton, CPSMichelleHowerton

Position: Assistant Property Manager
Job responsibilities: To assist in leasing properties and coordinating maintenance activities.

Why I do what I do: I enjoy my work every day because every day is different. We provide many services, and I enjoy seeing people satisfied with what we do. With working for multiple people throughout the day it is never predictable, and I believe in what we do.

Memorable experience: Visiting with the tenants at the various property locations and sitting and talking to them about their life experiences and how they enjoy living at our properties. Everyone is great to work with, and it’s like one big family here at HomeSource east tennessee.

What keeps me motivated: I am very driven, and when I believe in something I work at it 100%. I believe what we do here changes peoples’ lives, and I take pride in seeing the outcomes.

Why would I recommend HomeSource east tennessee to friends or familyI did not know that HomeSource east tennessee existed until I came to work here, and after seeing what we do I wished there was a way to publicize what we do and the services we provide. The services are not just for Knoxville residents.

BronzieHarrisBronzie Harris, III

Position: Project Manager Real Estate Development
Job Responsibilities
:  To do project management of ongoing new construction and rehab for rental and homeownership.  To provide HERS ratings and energy inspections for new construction projects.  To work as a site superintendent on job sites when HomeSource east tennessee is acting as the general contractor.  To ensure quality work and value to the community of Knoxville and the surrounding counties through affordable housing.

Most Memorable experience:  Trying to park a full-size truck that is 6’6” tall in a 6’ 10” downtown parking garage.  Made me a little nervous!

Why I do what I do:  I believe that people should meet each other’s needs in a community.  I have a background in construction, so I want to use it to help people meet their need for a safe, affordable place to live.  I enjoy housing and the building process, and if you are going to work 40 hours a week doing something, it might as well be something you enjoy.

What keeps me motivated:  People receiving help, being stable, and helping others.

Favorite Quote:  “It’s not time to worry yet.”  – Atticus Finch

Shonna Navarrete

Position: Administrative Assistant

Job responsibilities: Accounting and Project Development

What keeps you motivated: Knowing that I have a job to go to everyday that appreciates me and all that I do.

Why I do what I do: I enjoy the type of work I do and the people I work with and for,

Favorite quote: Carpe Deim 


Susan Ogle

Position: Senior Care Coordinator

Job responsibilities: To assist residents at our Senior Properties with any and all issues concerning successful aging by linking them with appropriate and available services.

What keeps you motivated: Just knowing that I am making a difference in someones life, as I offer hope, encouragement and help.

Why I do what I do: Working with senior adults is a calling for me, something that seems to come easily and something that I am passionate about. I feel blessed to be able to do what I do.

Favorite quote: “If it is what it is, and there is nothing we can do to change “what is”, then we just need to figure out how we can change our thoughts and our attitude about the situation.”

Laura Contreras

Position: Bilingual Counselor/Educator

Job responsibilities: Education, training, counseling, community outreach.

What keeps you motivated: Knowing that I made a difference in someone’s life.

Why I do what I do: I love to help people become homeowners in an educated situation so that they can remain homeowners and not have false expectations or get in over their heads.

Favorite quote: Education is power.


 Logan ClecknerLogan Cleckner

Position: Maintenance Technician

Job responsibilities: All aspects of maintenance in our portfolio.

Why I do what I do: I have always liked doing things with my hands.

What keeps you motivated: Learning something different/new everyday.

Favorite quote: “If you’re not learning something new everyday, then something is wrong”.

Gary headshot

Gary Branscum

Position: Maintenance Technician

Job responsibilities: All aspects of maintenance in our portfolio.

What keeps you motivated: My family

Why I do what I do: I like to fix things

Favorite quote:  “A person who never made a mistake, never tried anything new.”

 Mark Shown                          

Position: Maintenance Technician





Job responsibilities: All aspects of maintenance in our portfolio.

Why I do what I do: I enjoy creating and refurbishing things for people.

What keeps you motivated: My family and my sons.

Favorite quote: “If you’re going to do something, do it right.” – My dad

Monica DeVore

Position: Leads Manager





Job responsibilities: Responsible for efficiently moving clients through our services to best meet their needs. Works with buyer and sellers as a Licensed Real Estate Agent.

What keeps you motivated:  An internal fire to empower others.

Why I do what I do: I am inspired daily by the meaningful ways I see lives impacted by our caring staff and the services we provide.

Favorite quote:  “Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure.” – Marianne Williamson


Posted on September 30, 2013